Frequently Asked Questions

Our minimum order quantity varies by product type:

• Standard saddles: 10 units minimum
• Custom saddles: 5 units minimum
• Accessories (bridles, reins, etc.): 20 units minimum
• Leather goods: 15 units minimum

For orders below these quantities, please contact us to discuss special pricing and availability.

To place a bulk order with Star Alliance:

• Contact us at contact@star-alliance.co.in with your requirements
• Provide detailed specifications and quantities needed
• We'll send you a customized quote within 24-48 hours
• Once approved, we'll send a proforma invoice
• Production begins after payment confirmation

We also offer consultation services to help you choose the right products for your needs.

Yes! We offer extensive customization options for bulk orders:

• Custom branding and logos
• Specific color combinations
• Size modifications
• Material upgrades
• Special packaging requirements

Customization may affect pricing and delivery times. Contact us for detailed customization options and pricing.

We manufacture a comprehensive range of saddles including:

• English saddles (jumping, dressage, all-purpose)
• Western saddles (ranch, trail, roping)
• Synthetic saddles for durability
• Racing saddles
• Specialty saddles for specific disciplines

All saddles are crafted using premium materials and traditional techniques combined with modern quality standards.

We use only high-quality materials sourced from trusted suppliers:

• Premium leather (buffalo, cow, and specialty hides)
• Durable synthetic materials for weather resistance
• Stainless steel hardware and fittings
• High-grade foam and padding materials
• Strong nylon and polyester webbing

All materials meet international quality standards and are selected for durability and performance.

Yes, we stand behind our products with comprehensive quality guarantees:

• 1-year warranty on manufacturing defects
• Quality inspection before shipment
• Detailed quality certificates provided
• Replacement guarantee for defective items
• Satisfaction guarantee for bulk orders

Our quality control team ensures every product meets our high standards before delivery.

Our bulk pricing structure offers significant savings:

• Tiered pricing based on order quantity
• Volume discounts from 10% to 30%
• Special rates for repeat customers
• Custom pricing for large orders (500+ units)
• Seasonal promotions and offers

Contact us with your specific requirements for a detailed quote tailored to your needs.

We accept various payment methods for your convenience:

• Bank transfer (NEFT/RTGS)
• Letters of Credit (L/C)
• Demand Drafts
• Online payment gateways
• Cash on delivery (for local orders)

Payment terms are typically 50% advance and 50% before shipment. Custom payment terms available for established customers.

Yes, we offer flexible payment terms based on order value and customer relationship:

• Standard: 50% advance, 50% before dispatch
• Established customers: 30-60 day payment terms
• Large orders: Customized payment schedules
• International orders: L/C and other trade finance options

Payment terms are subject to credit approval and may require references or guarantees.

Delivery times vary based on order specifications:

• Standard products: 15-21 working days
• Custom orders: 25-35 working days
• Rush orders: 10-12 working days (additional charges apply)
• International shipping: 30-45 working days

Times may vary during peak seasons or for specialized customizations. We'll provide accurate timelines with your quote.

Yes, we ship worldwide with comprehensive international services:

• Express courier services (DHL, FedEx, UPS)
• Air freight for large orders
• Sea freight for cost-effective shipping
• Complete documentation support
• Customs clearance assistance

International shipping costs and timeframes depend on destination and order size. We'll provide detailed shipping options with your quote.

We use professional packaging methods to ensure safe delivery:

• Individual product wrapping for protection
• Sturdy cardboard boxes with padding
• Moisture-resistant packaging materials
• Proper labeling and documentation
• Custom packaging solutions for special requirements

All packages are insured and tracked for your peace of mind.

We have a comprehensive return policy for customer satisfaction:

• 30-day return window for manufacturing defects
• Full refund or replacement for defective items
• Return shipping costs covered by us for defective products
• Custom orders: Returns accepted only for manufacturing defects
• Quality disputes resolved through inspection and negotiation

Returns must be in original condition with all tags and packaging intact.

Yes, we provide comprehensive after-sales support:

• Technical support for product usage
• Maintenance and care instructions
• Repair services for damaged products
• Replacement parts availability
• Customer service hotline

Our support team is available via email and phone to assist with any questions or concerns.

We provide multiple ways to track your order:

• Order confirmation email with tracking details
• Regular updates on production progress
• Shipping notifications with tracking numbers
• Direct contact with our customer service team
• Online tracking through courier websites

You'll receive notifications at every stage of your order process.