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Shipping Policy

At Star Alliance, we are committed to delivering your orders swiftly and securely...

Processing Time

All standard orders are processed within 2–4 business days...

Shipping Methods & Delivery

• Domestic: 3–7 business days
• International: 7–21 business days

Charges & Customs

Shipping charges are calculated at checkout... Custom duties (if any) are the buyer's responsibility.

Need Help?

Contact us at info@starchem.in

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Return & Refund Policy

At Star Alliance, we take pride in the quality of our craftsmanship. If you are not completely satisfied with your purchase, please read our return and refund policy below.

Return Conditions

• Returns must be initiated within 7 days of delivery.
• Items must be unused, unwashed, and in their original condition with tags.
• Custom-made or personalized products are not eligible for return unless damaged or defective.

Return Process

To initiate a return, contact us at info@starchem.in with your order number and reason. We will guide you through the process.

Refunds

Refunds will be processed once the returned product is received and inspected. It may take 5–10 business days for the refund to appear in your original payment method.

Return Shipping

The customer is responsible for return shipping costs unless the item is defective or we made an error in your order.

Contact

For any questions, reach out at info@starchem.in or WhatsApp Us.

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Warranty Information

At Star Alliance, we stand behind the quality of our leather saddlery products. Our products come with a limited warranty to ensure customer satisfaction and long-lasting performance.

Warranty Period

We offer a 6-month warranty from the date of purchase against manufacturing defects in material or workmanship.

What's Covered

• Stitching defects
• Hardware malfunction (buckles, rivets, etc.)
• Material failure under normal use

What's Not Covered

• Damage due to misuse, neglect, or accidents
• Normal wear and tear
• Modifications or repairs by unauthorized parties

How to Claim

Send a photo and description of the issue to info@starchem.in along with your order details. Our team will review and assist you with a replacement or repair where applicable.

Need Help?

For assistance, feel free to contact us via email or WhatsApp.

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Frequently Asked Questions (FAQs)

1. Do you accept custom orders?

Yes, we specialize in custom leather saddlery products. You can share your requirements via WhatsApp or email, and our team will assist you with the process.

2. Do you ship internationally?

Yes, we ship worldwide using reliable courier partners. Delivery times vary depending on destination.

3. What payment methods do you accept?

We accept bank transfers, UPI, and secure payment links for domestic and international customers.

4. Can I return a custom-made item?

Custom-made items are not eligible for return unless they arrive damaged or have manufacturing defects.

5. How do I track my order?

Once shipped, we provide a tracking number via email or WhatsApp. You can monitor your shipment through the courier’s tracking portal.

Still have questions?

Contact us at info@starchem.in or WhatsApp.